Where can I find my order details?

After purchase you receive a receipt by e-mail to the address you entered while checking out the order.
If you did not receive an e-mail, we suggest to check your 'junk mail' folder for any false spam classifications. Feel free to contact us whenever you have trouble retrieving order/invoice information.
Upon your request we will provide a copy of your invoice.

Which payment options do you support?

You can pay with Credit Card or iDEAL.

I represent a huge company forecasting many projects that we want to use the Expert Guide with. Can I get a discount?

Sorry. The pricing for the Expert-Guide is already extremely low.
We challenge you to try and use our expert guide and experience the advantages of this easy to use and practically applicable change tool.
Feel free to contact us via our personal advice on how best to accomodate change project specific situations.

I regret my purchase. How can I get a refund?

If you have a complaint or feel misguided in any form then surely get in touch and we'll see how we can solve your problem.

My project requires input from more than 2.990 respondents, but the site does not allow me to purchase Expert Guide batches that match that headcount

We intentionally limit Expert Guide use to a maximum of 2.990 respondents on initial purchase, because such a vast quantity of respondents is rare. If you really intent to, it is recommended to contact us to describe your project and we will help you.